POLICIES and FAQ
HOW MUCH NOTICE DO YOU NEED FOR AN ORDER?
I require one weeks notice at a minimum for all orders. For orders larger than 3 dozen, I require at least 2 weeks notice. A Rush order fee of $5/dozen will be applied to all orders requested less than a week in advance, if accepted. This applies to both macarons and sugar cookies.
WHAT ARE YOUR PAYMENT REQUIREMENTS FOR ORDERS?
I require orders to be paid in full to confirm the order for all orders from 1-3 dozen macarons or sugar cookies. Orders of 4 dozen or more I require a 50% deposit to confirm the order and the remaining 50% due before delivery or pick up. If your order or deposit is not paid, it is not considered confirmed and I will NOT fulfill the order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
I accept Venmo, Zelle, Cashapp, and all major credit/debit cards through Square.
WHAT IS YOUR REFUND POLICY?
I will only offer refunds on UNFULFILLED orders that are cancelled at least 0ne week in advance of the event. I do not offer refunds on orders that have been picked up or delivered.
ARE YOUR PRODUCTS GLUTEN FREE?
Macarons are naturally gluten free since they're made of egg whites, almond flour, granulated sugar, and powdered sugar. I am a home-based bakery so I cannot guarantee that there is no cross contamination. Some of the fillings may have gluten depending on the flavor so reach out if you may have any sensitivities. My sugar cookies are not gluten free.
HOW DO I STORE MY MACARONS?
Macarons can be kept at room temperature for a couple of days. They are usually filled with a ganache or buttercream filling, so I do always recommend keeping them refrigerated until you're ready to enjoy them. That way the fillings stay firm and don't squish out the sides when you eat them. They can be kept in the refrigerator for a week and can also be frozen for up to a few months if needed. Allow them to get to room temperature for the perfect bite.
HOW DO I STORE MY SUGAR COOKIES?
Sugar cookies can be kept at room temperature for up to two weeks. If they aren't going to be eaten in that time frame, I recommend freezing them for up to 3 months. Allow them to get to room temperature for the perfect bite.
SUGAR COOKIE POLICY:
I cannot guarantee that the colors, designs, or characters will be the exact likeness of the inspiration photos given for the order. I do not intend to copy other peoples work, I will use it simply as inspiration for your order. I will NOT offer refunds based on the information stated above. Please reach out to me directly with any issues with your order.
DO YOU OFFER SPECIAL PACKAGING FOR EVENTS OR BUSINESSES?
If you would like to have specific packaging for your macarons, be sure to indicate in your order request. I am happy to create something special for you and try to accommodate most requests! Check out the photo gallery or my Instagram page to see what I have created for other clients and for ideas for your next order!